š Returns & Refunds
Changed your mind? No worries ā we've got you.
We get it ā sometimes things don't work out. Here's how to return or request a refund, no stress involved.
Ā
š¦ What can I return?
Return requests must be madeĀ within 7 daysĀ of delivery.
Items must beĀ unworn, unwashed, and with tags attached.
Ā
š Can I return discounted items?
Most of our discounted items can be returned, as long as they meet our return policy:
Ā ā¢ Requested within 7 days of delivery
Ā ā¢ Unworn, unwashed, and with tags attached
āHowever, items marked as Final Sale, part of bundle deals, or heavily discounted clearance styles may not be eligible for return.
If you're unsure, just email us ā we're always happy to help.
Ā
š How do I start a return?
Email us atĀ info@thesupermade.org with:
Ā
Your order number
The item(s) you'd like to return
A quick reason (optional, but helps us improve)
Ā
We'll reply with return instructions.
Once we receive and approve the item, refunds are processed inĀ 3ā7 business days.
Ā
šø Who pays for return shipping?
IfĀ we made a mistakeĀ (wrong item, defective, etc.), we'll cover it.
If you just changed your mind, you'll cover the return shipping.
Ā
š Can I exchange an item?
If your orderĀ hasn't shipped yet, email us atĀ info@thesupermade.org ā we'll do our best to update your item or size before it goes out.
If it's already on the way, we don't offer direct exchanges, but you can return it and place a new order for the one you want. Easy.
Ā
š Didn't receive your order yet?
Before requesting a return, checkĀ your tracking page ā your package might still be in transit.
If there's no movement for over 10 business days, shoot us a message.
Ā
š¤ Need help?
Still unsure? We're here.
š§Ā info@thesupermade.orgĀ ā replies within 1 business days.
Ā
āØ One last thing:
We're a small team making cool things for cool people.
Thanks for being patient ā and for supporting independent fashion.