🔁 Returns & Refunds
Changed your mind? No worries — we've got you.
We get it — sometimes things don't work out. Here's how to return or request a refund, no stress involved.
📦 What can I return?
Return requests must be made within 7 days of delivery.
Items must be unworn, unwashed, and with tags attached.
🔁 Can I return discounted items?
Most of our discounted items can be returned, as long as they meet our return policy:
• Requested within 7 days of delivery
• Unworn, unwashed, and with tags attached
❗However, items marked as Final Sale, part of bundle deals, or heavily discounted clearance styles may not be eligible for return.
If you're unsure, just email us — we're always happy to help.
🛠 How do I start a return?
Email us at info@thesupermade.org with:
Your order number
The item(s) you'd like to return
A quick reason (optional, but helps us improve)
We'll reply with return instructions.
Once we receive and approve the item, refunds are processed in 3–7 business days.
💸 Who pays for return shipping?
If we made a mistake (wrong item, defective, etc.), we'll cover it.
If you just changed your mind, you'll cover the return shipping.
🔁 Can I exchange an item?
If your order hasn't shipped yet, email us at info@thesupermade.org — we'll do our best to update your item or size before it goes out.
If it's already on the way, we don't offer direct exchanges, but you can return it and place a new order for the one you want. Easy.
📍 Didn't receive your order yet?
Before requesting a return, check your tracking page — your package might still be in transit.
If there's no movement for over 10 business days, shoot us a message.
🖤 Need help?
Still unsure? We're here.
📧 info@thesupermade.org — replies within 1 business days.
✨ One last thing:
We're a small team making cool things for cool people.
Thanks for being patient — and for supporting independent fashion.